Enhance Your Customer Experience

Focus your agents on what they do best.
Let our AI handle the rest.

Concierge

Help your customers anytime with conversational AI. Concierge takes care of common transactions around the clock, drawing from your knowledge base and learning how to do more over time.

Courier

Optimize your team with operational intelligence. Courier directs conversations to the right agents based on expertise, availability and capacity.

Coach

Boost your agents with smart tools. Coach recommends responses, presents available offerings and provides insights from customer interactions to make Superagents.

Strengthen Your Customer Relationships

Our platform provides the tools that enhance agent performance, making customers happy and increasing brand loyalty.

Focus Agents on Complex Inquiries

With increased automation of simple or common interactions, agents are able to dedicate more time and attention to understanding and addressing customer needs.

Higher value interactions Lower value interactions

Human Agents

30%

Improved interaction compliance

87%

Higher agent satisfaction

50%

Improvement in time to competency

50%

Reduction in high frequency interactions

21%

Lower customer service costs

72%

Higher call deflection

Features that Empower Service Agents

Knowledge Base

Knowledge base stores company’s product catalog and other relevant data. When a customer sends a message, system automatically searches the catalog and offers the list of relevant products and content automatically, making it easy for agents to drag and drop appropriate response with the product info into their response.

My Toolbox

My ToolBox enables an agent to send curated responses based on customer inquiries. Just a click on one of the saved entries, and responses are sent instantly.

Metrics Page

Metrics page displays detailed analytics data on system and agent performance. It is easy to slice, dice and export data pertaining to different metrics you care about.

Customer Info

Customer Info shows the customer information that was extracted by AI during the conversations. This enables human agents to quickly grasp the context of the conversation and respond as appropriate. It also enables follow up actions like sending emails, promotions, coupon codes, etc.

Auto-Categorization/Smart team management

Auto-categorization performs classification and tagging of conversations for relevant team, category and tags. When conversations are being escalated, this information is used to route to most qualified team or agent for handling. Also it makes subsequent analysis and analytics much easier.